Thursday, April 19, 2012

Our promise to you

We strive to provide the highest quality service at all times. We are committed to a professionally handled transportation experience accomplished by understanding and delivering on expectations.
To keep in line with our service promise, here are a few things our drivers do to uphold the highest level of customer service possible:
·         Every time they disconnect, they sweep out the trailers to have it clean for the next load.
·         They notify dispatch if they’re going to be arriving late or if they’re experiencing a longer off load so we can get our customers involved.
·         Our drivers notify dispatch when leaving or arriving at the customer or cosignee in order to keep customers up-to-date on the location of their load.
·         They ensure the freight is secure before leaving the loading dock.
TMS Logistics consistently delivers superior, on-time performance as a result of building a strong dispatch team, operating well-maintained, late-model equipment, hiring quality drivers and fully utilizing technology.

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